Hotel General Terms, Payment, Cancellation, and Refund Policies.
Applicable for Online Bookings made through the Hotel’s Official Website.
By confirming the Online booking process, you authorize Hotel La Mariposa (J&A Sueños del Pacífico SRL) to charge to your credit card registered the corresponding amount. If there is any problem with the credit card transaction throughout the booking process, you must register a new card in order to obtain a confirmation.

To guarantee immediately your reservation, a 50% deposit is required of the total amount upon confirmation.
The Hotel will charge the remaining balance automatically to the same credit card that we have on record, 30 days prior to the Check-In date of the reservation made.
Also, the Hotel reserves the right to validate only reservations covered by a deposit, and reservations not guaranteed would be canceled without notice.

Cancellation Policy: All cancellations must be done in writing form and get a written acknowledgment from the Hotel Reservation Department to be processed.

GREEN SEASON (From April 16th until December 15th)

Cancellation Request Received:
At least 15 days or more prior to the arrival date will be a $100 USD of penalty fee per room.
Cancellation Request Received:
Between 14 days and 4 days before the arrival date, will be 50% of the total amount of the reservation.
Cancellation Request Received:
Within 3 days or less prior to the arrival date, there is NO refund due.
Late Bookings (reservations made within 3 days prior to the arrival date) are non-refundable after the payment has been processed and pay the total amount as a cancellation penalty fee.

HIGH SEASON (From January 2nd until April 15th)

Cancellation Request Received:
At least 30 days or more prior to the arrival date will be a $100 USD of penalty fee per room.
Cancellation Request Received:
Between 29 days and 15 days before the arrival date, will be 50% of the total amount of the reservation.
Cancellation Request Received:
Within 14 days or less prior to the arrival date, there is NO refund due.
Late Bookings (reservations made within 14 days prior to the arrival date) are non-refundable after the payment has been processed and pay the total amount as a cancellation penalty fee.

PEAK SEASON (From December 16th until January 3rd)

Cancellation Request Received:
At least 45 days or more prior to the arrival date will be a $100 USD of penalty fee per room.
Cancellation Request Received:
Between 44 days and 30 days before the arrival date, will be 50% of the total amount of the reservation.
Cancellation Request Received:
Within 29 days or less prior to the arrival date, there is NO refund due.
Late Bookings (reservations made within 29 days prior to the arrival date) are non-refundable after the payment has been processed and pay the total amount as a cancellation penalty fee.

NO-SHOW is Non-Refundable regardless of the reason. No refunds will be issued for unused room nights due to early departures, regardless of the reason.
The Hotel will refund immediately the money that corresponds to the same credit card that was originally used to pay for the booking, only if the refund is applicable and adheres to the policies stated above. 



During the Holidays Season (From December 22nd, 2023 until January 2nd, 2024) the Full Payment of the reservation is required due to a special policy.

FORCE MAJEURE CLAUSE: La Mariposa Hotel is exempted from the liability for failure to execute arrangements specified herein directly or indirectly caused by or in consequence of any conditions beyond human control. La Mariposa Hotel assumes no responsibility for injury, loss, or damage to person or property in connection with any service resulting directly from acts of God, detention annoyance, strikes, riots, civil disturbances, quarantines, weather conditions, traffic delays, flights delays, government restrictions or regulations. Responsibility cannot be accepted for any loss, damage, or additional expenses due to any or all of the above. All such losses or expenses must be borne by the customer. The Hotel assumes that the clients have access to sources of protecting themselves against such contingencies as travel insurance and others, and they have already taken actions to protect themselves in this sense.

Policy: Check-in time is 3:00 PM

Check-out time is 12:00 (Noon)

Rates subject to change
Parking is available and Free
Taxes

Food and Beverage Tax – 10% – Service tax

National Government Tax – 13% – Sales