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Hotel La Mariposa Resort vacations Costa Rica

RESERVATION POLICY

Questions, comments, or concerns,…

Hotel General Terms, Payment, Cancellation and Refund Policies

Applicable for Online Bookings made through the Hotel Official Website

By confirming the Online booking process, you authorize Hotel La Mariposa to charge to your credit card registered the corresponding amount. If there is any problem with the credit card transaction throughout the booking process, you must register a new card in order to obtain a confirmation.

To guarantee immediately your reservation, a 50% deposit is required on the total amount upon confirmation.

The Hotel will charge the remaining balance automatically to the same credit card that we have on records, 30 days prior to the arrival date.

Also, the Hotel reserves the right to validate only reservations covered by a deposit, and reservations not guaranteed would be canceled without notice.

Cancellation Policy: All cancellations must be done in writing form and get a written acknowledgment from the Hotel Reservation to be processed.

GREEN SEASON (From April 16th until December 15th)
Cancellation Request Received:
At least 15 days or more prior to the arrival date will get a 100% refund less $100 USD of the penalty fee per room.
Cancellation Request Received:
Between 14 days and 4 days before the arrival date, 50% of the deposit was made.
Cancellation Request Received:
Within 3 days or less prior to the arrival date, NO refund is due.
Late Bookings (reservations made within 3 days prior to the arrival date) are non-refundable after the payment has been processed and pay the total amount as a cancellation penalty fee.

HIGH SEASON (From January 2nd until April 15th)
Cancellation Request Received:
At least 30 days or more prior to the arrival date will get a 100% refund less $100 USD of the penalty fee per room.
Cancellation Request Received:
Between 29 days and 15 days before the arrival date, 50% of the deposit was made.
Cancellation Request Received:
Within 14 days or less prior to the arrival date, NO refund is due.
Late Bookings (reservations made within 3 days prior to the arrival date) are non-refundable after the payment has been processed and pay the total amount as a cancellation penalty fee.

PEAK SEASON (From December 16th until January 3rd)
Cancellation Request Received:
At least 45 days or more prior to the arrival date will get a 100% refund less $100 USD of the penalty fee per room.
Cancellation Request Received:
Between 44 days and 30 days before the arrival date, 50% of the deposit was made.
Cancellation Request Received:
Within 29 days or less prior to the arrival date, NO refund is due.
Late Bookings (reservations made within 3 days prior to the arrival date) are non-refundable after the payment has been processed and pay the total amount as a cancellation penalty fee.

NO-SHOW is Non-Refundable regardless of the reason. No refunds will be issued for unused room nights due to early departures, regardless of the reason.

The Hotel will refund immediately the money that corresponds to the same credit card that was originally used to pay for the booking, only if the refund is applicable and adheres to the policies stated above. (Please read the above term about the $100 penalty fee applicable)

During the Holidays Season (From December 22nd, 2022 until January 3rd, 2023) the Full Payment of the reservation is required due to a special policy.

FORCE MAJEURE CLAUSE: La Mariposa Hotel is exempted from the liability for failure to execute arrangements specified herein directly or indirectly caused by or in consequence of any conditions beyond human control. La Mariposa Hotel assumes no responsibility for injury, loss, or damage to person or property in connection with any service resulting directly from acts of God, detention annoyance, strikes, riots, civil disturbances, quarantines, weather conditions, traffic delays, flights delays, government restrictions or regulations. Responsibility cannot be accepted for any loss, damage, or additional expenses due to any or all of the above. All such losses or expenses must be borne by the customer. The Hotel assumes that the clients have access to sources of protecting themselves against such contingencies as travel insurance and others, and they have already taken actions to protect themselves in this sense.

However, the option to rebook is subject to the availability of rooms covered by the dates of visit.

Policy: Check-in time 3:00 PM
Check-out time 12:00 (Noon)
Rates subject to change
Parking is available and Free

Taxes –
Food and Beverage Tax – 10% – Service tax
National Government Tax – 13% – Sales

ONE BEDROOM SUNSET OCEAN VIEW

APARTMENT MARIPOSITA GARDEN VIEW

APARTMENT 3 BEDROOM OCEAN SUNRISE VIEW

APARTMENT 2 BEDROOMS OCEAN SUNSET VIEW

APARTMENT 1 BEDROOM OCEAN SUNRISE VIEW

HONEYMOON SUITE

STANDARD GARDEN VIEW ROOM

OCEAN SUNRISE VIEW ROOM

PREMIER SUNSET OCEAN VIEW ROOM

STANDARD OCEAN SUNSET VIEW

PREMIER OCEAN GARDEN SUNSET VIEW

PREMIER SUNRISE OCEAN VIEW ROOM